For applicable items, You have 14 days from receipt to return items. Return shipping is at the cost of the buyer.
Sales are final for all items sold at €50 or under*
For items over €51 we offer a refund where the tags are still intact and the item is in the same condition as bought.*
*All jewellery and handbags are considered final sale and are non-returnable. These items have been thoroughly checked by our team prior to sale.
Any refund will be sent to the original card used for payment or a cheque sent to the saved address on file.
Complete the return form in the bag where applicable, Final Sale items will are no-returnable.
After we receive your return, please allow 5-7 business days for it to be processed. Once the return has been processed, you will receive a confirmation email.
Any items received to us where a payout has been processed is the property of Dressup.
If we’ve listed an item incorrectly or there’s a problem with your order/item, we will make it right. Shoot firstname.lastname@example.org an email explaining the situation and we'll get back to you as soon as possible!
Important to know:
- To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached & Dressup Tags)
- If an item does not arrive as described, please reach out to the Dressup support team.
- Original shipping charge is not refunded when returning items