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Dressup Market

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  • My order was cancelled by the seller, will my payment still be processed?

    If your order has been rejected or cancelled initially, the seller has not ‘Accepted’ the order and therefore the payment has not been confirmed. If the seller cancels the order after having initia...

  • How do I cancel an order?

    If your order has not been ‘Accepted’ within 24 hours or shipped within the specified processing time, the order will automatically be cancelled by our system. No payment is taken until the seller ...

  • Where can I see my pending, shipped and delivered purchases?

    Click the ‘Settings’ tab Under ‘My Account’, Select ‘My Purchases’ Slide across to see all your purchases, pending to delivery

  • How do I make a purchase on Dressup?

    Found what you were looking for? Great! Make your purchase in less than 10 seconds! Click into the listing Select the size (if applicable) and tap ‘add to bag’ Tap on your shopping cart in the top...

  • Why do I have to submit my ID?

    Your ID is required as a means to setup your Stripe payment account used to verify your identity which ensures Dressup is a safe place for everyone. We will only ask you for your ID upon setting up...

  • How can I change my push notification settings?

    You can change your push notification settings in the ‘Settings tab’.  Scroll down to the Settings section, Tap the on/off icon to turn push notifications on/off. We highly recommend that notificat...

  • How can I change my profile photo?

    You can change your profile and/or cover photo by going to your Settings tab and selecting “My Profile”. Simply click on your current photo to update it to a new photo.

  • How can I reset my password?

    Forgotten your password or would like to change it? Just tap on "Get help with signing in" on the login screen. An email will automatically be sent to the email address you have registered on Dress...

  • Can I change my username?

    You can change your username by going to the Settings tab and tapping ‘My Profile’. Change your username and hit Save.

  • Can I have more than one account?

    Generally speaking you can only have more than one account if one account is for personal items and the other for business e.g. if you own a boutique. Please do contact us for further support!